Volvo Penta Action Services goes global

Volvo Penta’s Action Services will now provide help in 28 different languages, in its bid to become a global service.

Engine manufacturer Volvo Penta’s Action Services is a customer care telephone service designed to help its customers who experience problems with Volvo Penta’s products.

The idea is that if a customer experiences a breakdown, they can call Volvo Penta Action Services and the operator will provide support all the way through the case and keep the customer updated on status and progress.

When on-site assistance or technical support is needed, the operator will put the customer in contact with the closest Volvo Penta dealer.

Stephan Orsulic, director of field service support at Volvo Penta, said, “We’re a global company with a global presence, but we support our customers locally.

“We want to have expert knowledge and support as close to our customers as possible.”