Volvo opens new US customer centre

Volvo Construction Equipment has opened a new US$ 100 million customer centre in Pennsylvania, US.

The 40-acre Volvo customer centre has seen the consolidation of the manufacturer’s North American operations on one site. The Volvo Americas sales headquarters has relocated from North Caroline while machine production has also moved to the Shippensburg, Pennsylvania site.

The new facility includes a 20,000 ft² (1,858 m²) customer event facility for the company’s dealers and customers. A new equipment demonstration area replicates actual job sites, helping to demonstrate real world equipment performance. The customer centre also includes a new brand shop and Heritage Hall, highlighting Volvo’s history. It will also house the Road Institute for customer training in the near future.

“The investments we have made show that Volvo CE is better positioned than ever before to support our dealers and offer our customers a unique experience,” said Volvo CE Americas president Göran Lindgren. “The customer centre is designed to give our customers and dealers hands-on experience with our machines and provide the help they need to put them to good use through training, information and support.”

Lindgren estimates that more than 6,000 customers, operators and dealer personnel will visit the new complex for training, sales and marketing activities annually.

The Shippensburg facility also makes more than 50 models of construction equipment, including wheel loaders, soil and asphalt compactors, motor graders, pavers, screeds and milling machines. Operations include welding, large machining, paint and assembly. About 1,000 people are employed at the facility.