Hitachi’s new North American excavator service plan

By Leila Steed07 May 2021

Hitachi machine undergoing servicing

Hitachi Construction & Mining Division has launched a new equipment service plan for some of its construction excavator models in North America.

Available from this month, the new ZX Secure Service Plan aims to help existing customers in the US and Canada reduce the TCO of select excavators, ranging from the ZX75US-5 to the ZX870LC-6 models.

The new service plan will provide customers with routine equipment maintenance at every 500-hour interval.

Performed by its dealer service technicians, Hitachi said the services would help companies avoid missing the maintenance intervals and increase machine uptime and productivity.

Mark Wagner, manager, services business, Hitachi Construction & Mining Division, said, “The benefit of this program is that your machine stays efficient and reliable, so it can tackle the demands of jobs day-in and day-out and can help increase uptime which impacts customers’ bottom lines.”

He added, “Many Hitachi excavators come standard-equipped with Hitachi’s ZXLinkTM remote machine monitoring system.

“When ZX Secure is combined with the power of ZXLink telematics, the dealer can monitor machine status and coordinate with the customer to schedule maintenance in a timely manner that is convenient for their operation.”

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